REFUNDS & EXCHANGES

OUR POLICY

Note: Due to the new government guidelines on social distancing most shipping companies are operating with reduced staff members and taking the necessary measures to accommodate health & safety guidelines. This means our deliveries, returns and exchanges are taking longer than usual. We appreciate your understanding.

Returns 
You have 14 days from the date of receiving the goods to notify us of your intention to return the items. You have another 14 days after that to make sure the goods reaches us for the refund. If these deadlines are not followed, unfortunately, we can’t offer you a refund.
To be eligible for a return or exchange, your item must be in perfect conditions and unused. It must also be in the original packaging containing the brand seal intact.
To complete your return, we require a receipt or proof of purchase.  
*
Refunds (if applicable)
Once your return is received at our facilities please allow us 10 business days to verify your items returned and process your refund.
Once your refund is processed, a credit will automatically be applied to your credit card or original method of payment. Kindly consider your bank/ credit card provider processing time on top of it.
Note: Due to some shoppers misconduct on online orders, we are adding extra checks on returns by individuals requesting full refunds 3 times in a row and above. The extra checks on product returns plus refund processing can take up to 20 days after your return reaches our facilities.
*
Cancel an order
It is not possible to cancel an order straight after it has been processed/paid online and before the goods have been delivered. The only way to cancel an order after it has been paid for it is after you receive the goods and request a refund. Our store logistics are fully automated by software so it is impossible to stop an item from being sent to its destination once the order is completed at our online store. If you have any doubts about a purchase please get in touch with us before ordering and we will be more than happy to clarify your questions and help you to make your order with confidence.

If you wish to cancel an order after you have paid for it, it will have to be in the form of retur/ refund.
*
Late or missing refunds (if applicable)
Contact your bank, it may take some time before your refund is officially posted. It usually takes 3-5 business days to reach your account.
If you’ve done that and you still have not received your refund yet, please contact us at support@rhaikalondon.com.
*
Exchanges 
Due to our logistics set up, we process exchanges in a form of refund - recharge. We are pleased to process an exchange for you if you are not happy with your product for whatever reason.
Just email us at support@rhaikalondon.com and we will send you a detailed exchange guide with instructions. You will be posting the product back to our warehouse where we will physically process the refund recharge - and send you the new item desired.
*
Faulty Item
If you discover an item is faulty please contact us with pictures/videos of the fault and we will initiate a quality control check procedure on the item.  If it is proved to  be a product fault by our specialists we will replace the item for you.  If a damage is created by mishandling or misuse of the product we will not be replacing it, it is your responsibility to be attentive to handling guidelines.
*
Shipping
To return your product, you should mail your product to London office. Just send us an email requesting your return and we will send you the instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We advise you to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item since it is up to the courier you are using  to make sure the item reaches us.